Airline Customer Service Contacts (Narita, Haneda, & Kansai Airport)
- LiveWorkTravelJapan
- Jan 25, 2023
- 2 min read
Updated: Mar 2, 2023
In the current climate of frequently changing flight schedules, passengers often need to check and change travel arrangements. Long wait times and airlines short on customer service staff can make this challenging. Here are list of local Japanese numbers which can often be easier to get through than other international offices. (Listed by airport, terminal and alphabetical order )
Quicklinks:
Terminal 1(International/South)
AIR BUSAN (BX / ABL)+81 (0)3-3836-3271
AIR CANADA (AC / ACA)010 800 6699 2222（International Toll-Free）
*Depending on your phone service provider, you may need to add 001/0033/0061 in front of the number.
AIR CHINA (CA / CCA)
+81-570-095-583
AIR JAPAN (NQ / AJX)
+81 (0)3-6741-6687
AIR NEW ZEALAND(NZ / ANZ)
+81 (0)3-5521-2770
(Mon-Fri 9:30-17:30)
AIR SEOUL(RS / ASV)
(+82)-1800-8100
ANA(NH / ANA)
+81(0)3-6741-1120
ASIANA(OZ / AAR)
+81 (0)3-5812-6600
AUSTRIAN(OS / AUA)
+81(0)3-5402-5218
EGYPTAIR(MS / MSR)
＋81(0)3-6869-5881
Ethiopian(ET / ETH)
+81 (0)50-3388-2937
EVA AIR(BR / EVA)
+81 (0)3-5798-2811
+81 (0)570-666-737
LOT POLISH(LO / LOT)
＋81(0)3-6362-8079
LUFTHANSA(LH / DLH)
+81(0)3-4333-7656
SCOOT(TR / TGW)
+81(0)12-076-4034
SHANDONG AIR(SC / CDG)
+81 (0)6-6252-1131
+86-531-96777
SHENZHEN(ZH / CSZ)
+86-755-95080
+86-4008895080
SINGAPORE AIRLINES(SQ / SIA)
+81 (0)3-3213-3431
SWISS(LX / SWR)
+81(0)3-5405-6821
THAI(TG / THA)
+81 (0)570-064-015
UNITED(UA / UAL)
+81 (0)3-6732-5011
UZBEKISTAN(HY / UZB)
+81 (0)3-5157-0722
Vistara(UK / VTI)
https://www.airvistara.com/trip
Terminal 1(International/North)
AEROFLOT(SU / AFL)
+81 (0)03-5532-8781
AEROMEXICO(AM / AMX)
+81 (0)570-783-057
AEROMONGOLIA(M0 / MNG)
＋976-7010-3030
AIR FRANCE(AF / AFR)
+81 (0)3-6634-4983
AIRCALIN(SB / ACI)
+81 (0)3-6205-7063 (Mon-Fri 9:30-17:30)(except holidays)
AURORA AIRLINES(HZ / SHU)
+7-4242-46-22-88(89)
EL AL ISRAEL(LY / ELY)
CHINA SOUTHERN(CZ / CSN)
+81 (0)3-5157-8011
DELTA(DL / DAL)
+81-50-3850-8388
ETIHAD(EY / ETD)
+81 (0)3-3298-4719
GARUDA INDONESIA(GA / GIA)
+81 (0)3-3240-6161
HONG KONG(HX / CRK)
+852-3916-3666 *English and Chinese
(available 24 hours a day, 365 days a year)
Jin Air(LJ / JNA)
+81 (0)570-031-032
KLM(KL / KLM)
+81 (0)3-6634-4984
KOREAN AIR(KE / KAL)
+81 (0)476-32-7561
Peach(MM / APJ)
+81 (0)3-6731-924
ROYAL BRUNEI(BI / RBA)
+81 (0)3-6455-0734
SICHUANAIRLINES(3U / CSC)
http://global.sichuanair.com/www/?country=US-EN#/home
THAI LION AIR(SL / TLM)
(+66)2-529-9999（In English only)
VIETNAM AIRLINES(VN / HVN)
+81 (0)3-3508-1481
XIAMEN AIRLINES(MF / CXA)
+86-592-2226666
ZIPAIR Tokyo(ZG / TZP)
0570-015-210 (Call Center)
Terminal 1(Domestic)
ANA(NH / ANA)
+81(0)3-6741-1120(English only)
Peach(MM / APJ)
+81 (0)3-6731-9241
Terminal 2(International)
AIR MACAU(NX / AMU)
+81(0)6-6263-5383
AIR TAHITI NUI(TN / THT)
+81 (0)3-6267-1177
AIR-INDIA(AI / AIC)
+81 (0)3-3508-0261
AMERICAN(AA / AAL)
+81 (0)3-4333-7675
Bamboo Airways(QH / BAV)
+81 (0)3-6868-8810
BANGKOK AIR(PG / BKP)
+81(0)3-6450-1802
CATHAY PACIFIC(CX / CPA)
+81 (0)3-6746-1000
CEBU PACIFIC AIR(5J / CEB)
632-7020-888
CHINA AIRLINES(CI / CAL)
+81 (0)3-6378-8855
CHINA EASTERN(MU / CES)
+81 (0)3-3506-1166
EASTARJET(ZE / ESR)
+81 (0)476-34-6042
EMIRATES(EK / UAE)
+81(0)3-6743-4567
FIJI AIRWAYS(FJ / FJI)
FINNAIR(AY / FIN)
+81(0)3-4579-0121
Firefly(FY / FFM)
HAINAN AIRLINES(HU / CHH)
+86-898-95339
HAWAIIAN(HA / HAL)
+81 (0)570-018-011
* Navi Dial (charge)
(Mon-Fri 9:15-17:30)
HK EXPRESS(UO / HKE)
+852-3902-0288
IBERIA(IB / IBE)
+81(0)3-3298-5238
JAL(JL / JAL)
International flights +81 (0)3-5460-0511
Domestic flights +81 (0)3-5460-0522
JUNEYAO AIR(HO / DKH)
+86-21-95520 (24 hours)
LATAM Airlines(LA / LAN)
+81 (0)3-5695-1642
MALAYSIAN(MH / MAS)
+81 (0)3-4477-4938 (MAB Global contact centres)
*Japanese(Mon-Fri 9:00-17:00)
*English (available 24 hours a day, 365 days a year)
MIAT MONGOLIAN(OM / MGL)
+81 (0)3-5615-4653
NEPAL AIRLINES(RA / RNA)
https://www.nepalairlines.com.np/home
PHILIPPINES(PR / PAL)
+81 (0)3-5157-4362
QANTAS(QF / QFA)
+81 (0)3-6833-0700
QATAR AIRWAYS(QR / QTR)
+81 (0)3-5402-5282
S7 AIRLINES(S7 / SBI)
No contact details in Japan.
SCAT AIRLINES(DV / VSV)
+81(0)3-5850-3248(Genghis Khan Travel Co., Ltd)
SRILANKAN(UL / ALK)
+81 (0)3-3431-6600
STARLUX Airlines(JX / SJX)
https://www.starlux-airlines.com/en-US
THAI AIRASIA X(XJ / TAX)
+81-5-2456-4420 (Mon-Fri 8:00-17:00)
Tigerair Taiwan(IT / TTW)
+886-2-5599-2555
9:00-21:00 (Local time)
TURKISH(TK / THY)
+81 (0)3-3435-0421
t'way air(TW / TWB)
+81 (0)6-6224-0123
VietjetAir(VJ / VJC)
+81 (0)3-5937-0821
Terminal 2(Domestic)
JAL(JL / JAL)
International flights +81 (0)3-5460-0511
Domestic flights +81 (0)3-5460-0522
Terminal 3(International)
JEJU AIR(7C / JJA)
+82-1599-1500
JETSTAR AIRWAYS(JQ / JST)
+81(0)570-550-538
SPRING AIRLINES(9C / CQH)
(+86 21)95524
E-mail : cs@ch.com
(JST 09:00-23:00)
SPRING JAPAN(IJ / SJO)
+81(0)570-666-118 (from Japan only)
Terminal 3(Domestic)
JETSTAR JAPAN(GK / JJP)
+81(0)570-550-538
SPRING JAPAN(IJ / SJO)
+81(0)570-666-118 (from Japan only)
Extra Narita Airport Contacts
Visit Narita's Airline Information for more information including the check-in counters, the website for each airline, flight schedules, and floor maps.
Narita International Airport Information
Contact number: +81 476-34-8000
Reception hours: 24 hours a day every day
For more inquiries, visit https://www.narita-airport.jp/en/faq_ask.
SNS (Social Networking Services)For recommendations & information updates, visit the following social media accounts:
Youtube: https://www.youtube.com/channel/UCD5RNb4lua3nkJD_NqON36A
Instagram: https://www.instagram.com/narita.airport_official/
For rail, road & parking information
Twitter: https://twitter.com/Narita_OPC_info
Check Narita's Airport Notifications so you can be updated regarding Coronavirus Pandemic alerts, Changes to operating hours of airport shops and facilities, and more.
International Flights Japanese Airlines
ANA (NH / ANA)
0570-029-333
Japan Airlines (JL / JAL)
0570-025-031
Peach Aviation (MM / APJ)
0570-001-292
International Flights Foreign Airlines
Aeroflot Russian Airlines (SU/AFL)
03-5532-8781
Air Asia X (D7 / XAX)
https://support.airasia.com/s/?language=en_GB
Air Canada (AC / ACA)
0570-014-787
Air China (CA / CCA)
0570-0-95583
Air France (AF / AFR)
03-5767-4143
American Airlines (AA/AAL)
03-4333-7675
Asiana Airlines (OZ / AAR)
03-6428-0063
British Airways (BA / BAW)
03-3298-5238
Cathay Pacific Airways (CX / CPA)
03-6746-1000
China Airlines (CI / CAL)
03-6378-8855
China Eastern Airlines (MU / CES)
03-3506-1166
China Southern Airlines (CZ / CSN)
03-5157-8011
Delta Airlines (DL / DAL)
050-3850-8388
Emirates (EK / UAE)
03-6743-4567
Eva Air (BR / EVA)
03-5798-2811
0570-666-737
Garuda Indonesia (GA / GIA)
03-3240-6161
Hainan Airlines (HU / CHH)
+86-898-95339
Hawaiian Airlines (HA / HAL)
03-6435-1179 (Japan)
+1-800-367-5320 (Head Office)
HK Express (UO / HKE)
+852-3902-0288
Juneyao Airlines (HO / DKH)
06-6445-6688
Korean Air (KE / KAL)
0570-05-2001
+81-6-6648-8201
Lufthansa German Airlines (LH / DLH)
0570-089-000
Okay Airways (BK / OKA)
+86(0)22-95307 (China)
Philippine Airlines (PR / PAL)
0570-200-489
Qantas Airways Limited (QF / QFA)
03-6833-0700
Qatar Airways (QR / QTR)
03-5501-3771
Scandinavian Airlines (SK/SAS)
050-6864-8086
Shanghai Airlines (FM / CSH)
03-3506-1166
S7 Airlines (S7/SBI)
0476-34-6058 (24H)
0120-720-071 (10:00 - 18:00)
Singapore Airlines (SQ / SIA)
03-3213-3431
Spring Airlines (9C / CQH)
0570-666-188
Thai Airways International (TG / THA)
0570-064-015
Tianjin Airlines (GS / GCR)
+86-10-95350
Tigerair Taiwan (IT / TTW)
03-6455-0242 - 10:00 - 17:00 (Weekday)
Turkish Airlines (TK/THY)
03-3435-0421 - 9:30 - 17:00 (Weekday)
United Airlines (UA/UAL)
03-6732-5011
Vietjet Air (VJ/VJC)
(+84)19001886
Vietnam Airlines (VN / HVN)
03-3508-1481
Vistara (UK/VTI)
(+91)9289228888 (Head Office)
Domestic Flights
Japan Airlines (JL / JAL)
0570-025-071
ANA (NH / ANA)
0570-029-222
Japan Transocean Air (NU / JTA)
0570-025-071
SKYMARK (BC / SKY)
0570-039-283
AOR DO (HD / ADO)
03-6741-1122
Solaseed Air (6J / SNJ)
0570-037-283
Star Flyer (7G / SFJ)
0570-07-3200
Extra Haneda Airport Contacts
For more information on the list of Airlines, click the link here.
Haneda Airport Terminal Information
Contact Number: +81 3-5757-8111
Reception hours
Domestic: 5:00-24:00
International: 24 hrs
*They will not answer the call if your caller ID is hidden.
For more information regarding customer inquiries, visit https://tokyo-haneda.com/en/contact/index.html.
Haneda Airport Social Media
Twitter: https://twitter.com/Haneda_official
Facebook: https://www.facebook.com/TokyoInternationalAirport.Haneda.en/
Instagram: https://www.instagram.com/haneda.airport_official/
Youtube: https://www.youtube.com/channel/UC-jAF68axQeLhXDOxK6NZVw
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Domestic Flights
Japan Airlines (JL/JAL)
0570-025-121 (Domestic calls only)
Japan Transocean Air (NU/JTA)
0570-025-121 (Domestic calls only)
+81(0)3-6733-3062
All Nippon Airways (NH/ANA)
0570-029-709 (Domestic calls only)
Star Flyer (MQ(7G)/SFJ)
0570-073-200 (Domestic calls only)
+81(0)93-512-7320 (Kitakyushu)
050-3822-1489 (Tokyo/Osaka)
Jetstar Japan (GK/JJP)
0570-550-538 (Domestic calls only)
050-3163-8538
Peach (MM/APJ)
+81(0)3-6731-9241
International Flights
Japan Airlines (JL/JAL)
+81(0)3-6733-3062
All Nippon Airways (NH/ANA)
+81(0)3-6741-1120
Peach (MM/APJ)
+81(0)3-6731-9241
9 Air (AQ/JYH)
+86-400-1051-999 (China)
AirAsiaX (D7/XAX)
https://support.airasia.com/s/?language=en_GB
Air Busan (BX/ABL)
0570-029-777 (Domestic calls only)
bxosa@airbusan.com
Air Calédonie International (SB/ACI)
+81(0)3-6205-7063
Air Canada (AC/ACA)
010-800-6699-2222 (Domestic calls only)
* Depending on the phone service provider, you may have to dial 0033, 0061, or 001 first
Air China (CA/CCA)
0570-095-583 (Domestic calls only)
Air France (AF/AFR)
+81(0)3-6634-4983
Air India (AI/AIC)
+81(0)6-6264-1781
Air Macau (NX/AMU)
+81(0)6-6263-5383
info@airmacau.jp
Air New Zealand (NZ/ANZ)
0570-015-424 (Domestic calls only)
0066-3386-4164 (New Zealand)
AIR SEOUL (RS/ASV)
+82-1800-8100 (Korea)
American Airlines (AA/AAL)
+81(0)3-4333-7675
Asiana Airlines (OZ/AAR)
0570-082-555 (Domestic calls only)
+81(0)3-5812-6600
Bangkok Airways (PG/BKP)
reservation@bangkokair.com
(+66)2-270-6699 (Bangkok)
Beijing Capital Airline (JD/CBJ)
+81(0)6-6264-1788
British Airways (BA/BAW)
+81(0)3-3298-5238
Cathay Pacific (CX/CPA)
+81(0)3-6746-1000
Cebu Pacific Air (5J/CEB)
(+63)-2-70-20-888 (Phillippines)
China Airlines (CI/CAL)
+81(0)3-6378-8855
+81(0)6-6459-5780
China Eastern Airlines (MU/CES)
+81(0)6-6448-5161
+81(0)3-5807-2766
China Southern Airlines (CZ/CSN)
0570-095-539 (Domestic calls only)
+81(0)3-5157-8011
Czech Airlines (OK/CSA)
+81(0)3-3593-6603
Delta Air Lines (DL/DAL)
0570-077-733 (Domestic calls only)
+81(0)476-31-8000
Emirates (EK/UAE)
+81(0)3-6743-4567
Etihad Airways (EY/ETD)
+81(0)3-3298-4719
EVA AIR (BR/EVA)
0570-666-737 (Domestic calls only)
+81(0)3-5798-2811
Finnair (AY/FIN)
+81(0)3-4579-0121
Garuda Indonesia (GA/GIA)
+81(0)6-6635-3222
+81(0)3-3240-6161
Hainan Airlines (HU/CHH)
+81(0)3-6809-1988
Hawaiian Airlines (HA/HAL)
0570-018-011 (Domestic calls only)
+1-800-367-5320
HK Express (UO/HKE)
0120-427-730 (Domestic calls only)
(+86)02968791368 (China)
Hong Kong Airlines (HX/CRK)
(+852)3916-3666 (Hong Kong)
Jeju Air (7C/JJA)
0570-001-132 (Domestic calls only)
Jetstar Airways (JQ/JST)
Jetstar Japan (GK/JJP)
Jetstar Asia (3K/JSA)
(+61)-3-9347-0091
Jin Air (LJ/JNA)
0570-031-032 (Domestic calls only)
Juneyao Airlines (HO/DKH)
+81(0)6-6445-6688
KLM Royal Dutch Airlines (KL/KLM)
+81(0)3-6634-4984
Korean Air (KE/KAL)
+81(0)6-6648-8201
0570-05-2001 (Domestic calls only)
Loong Air (GJ/CDC)
+81(0)3-6459-0291
Lucky Air (8L/LKE)
(+86)10-95326 (China)
Lufthansa (LH/DLH)
+81(0)3-4333-7656
Malaysia Airlines (MH/MAS)
+81(0)3-4477-4938
Okay Airways (BK/OKA)
+86(0)22-95307 (China)
Philippines AirAsia (Z2/EZD)
https://support.airasia.com/s/?language=en_GB
Philippine Airlines (PR/PAL)
0570-783-483 (Domestic calls only)
+81(0)3-5157-4362
Qantas (QF/QFA)
+81(0)3-6833-0700
Qatar Airways (QR/QTR)
+81(0)3-5402-5282
S7 Airlines (S7/SBI)
0120-727-977 (Domestic calls only)
Scoot (TR/TGW)
0120-764-034 (Domestic calls only)
Shandong Airlines (SC/CDG)
+81(0)6-6252-1131
Shanghai Airlines (FM/CSH)
+81(0)6-6448-5161
Shenzhen Airlines (ZH/CSZ)
0570-095-583 (Domestic calls only)
Sichuan Airlines (3U/CSC)
(+86)28-8888-8888 (China)
e-bookingservice@sichuanair.com (English)
Singapore Airlines (SQ/SIA)
+81(0)3-4578-4088
South African Airways (SA/SAA)
+81(0)3-3470-1901
Spring Airlines (9C/CQH)
0570-666-188 (Domestic calls only)
SriLankan Airlines (UL/ALK)
+81(0)3-3431-6600
STARLUX Airlines (JX/SJX)
https://www.starlux-airlines.com/en-US
+81(0)3-6822-8700
Swiss International Air Lines (LX/SWR)
0570-089-000 (Domestic calls only)
Thai Airasia X (XJ/TAX)
https://support.airasia.com/s/?language=en_GB
Thai Airways International (TG/THA)
0570-064-015 (Domestic calls only)
+81(0)6-6202-5161
Tianjin Airlines (GS/GCR)
(+86)10-95350 (China)
tjafeedback@tianjin-air.com
Tigerair Taiwan (IT/TTW)
service@tigerairtw.co.jp
T'way Air (TW/TWB)
+81(0)6-6224-0123
United (UA/UAL)
+81(0)3-6732-5011
VietJet Air (VJ/VJC)
19001886@vietjetair.com
Vietnam Airlines (VN/HVN)
+81(0)3-3508-1481
Virgin Australia (VA/VAU)
(+61)-7-3295-2296 (Australia)
Xiamen Air (MF/CXA)
+81(0)6-6448-7666
Extra Haneda Airport Contacts
For more information regarding the airlines that operates from KIX, click the link here.
Kansai Airport Information
Contact Number: +81 72-455-2500
Reception hours: Available 24 hours
For more inquiries, visit https://www.kansai-airport.or.jp/en/contact.
Kansai Airport Social Media
Facebook: https://www.facebook.com/KansaiInternationalAirport/
Instagram: https://www.instagram.com/kansaiairports/
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Find out more about the Live Work Travel Japan community here.
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Looking for airport transfers in Tokyo?
A shared taxi service is a hassle-free and budget-friendly way to get from Narita/Haneda Airport to Central Tokyo. For only ¥7,000 per person (minimum booking for two).
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Other Useful links:
Airline Customer Service Contacts (Narita, Haneda, Kansai Airport)
Private Car Hire - Nagoya airports
Private Car Hire - Sapporo airports
Travel Insurance
Nomad Travel Insurance is a typical travel insurance that covers travel disruption, medical AND covers COVID and unexpected quarantine. It can also be bought for one-way travel and outside of one's home country.
Travel Insurance options for US citizens:
Find out more about the Live Work Travel Japan community here.
Booking and Discounts links:
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